Trust
What is published, and what is not published yet
You are being asked to upload drawings, room photographs and product references that are often your client's rather than yours. This page states what Avisual's published Privacy and Terms pages say about that material, links both, and names the questions neither answers instead of filling them.
Avisual Studio is the visual agent workforce for interior businesses. Avisual's published Privacy and Terms pages, both effective 2 July 2026, govern this website and the Visual Studio service: they state what is collected, what it is used for, that customer content is hosted on Google Cloud infrastructure, several retention rules, your right to ask for access, correction or deletion, that you keep ownership of everything you upload, and that you may use the visuals you generate for your business purposes after reviewing them. This page states those answers and links both documents. Model training, security specifics, internal access, team administration, and retention for uploaded drawings and generated visuals are not stated in either document or on these Studio pages, and this page names them as unpublished rather than answering them. Studio produces communication visuals for your staff to review; it does not send, publish or share anything on your behalf, and your people remain responsible for professional judgment, product suitability, technical specification, customer commitments and final approval.
The short version, including the part that is uncomfortable
Two published documents answer a good deal of this. They do not answer all of it, and this page is explicit about which half is which.
Whether it is safe to put a client's drawing into a piece of software is a question about published policy, not about how confident a website sounds. So this page is written the way a procurement reviewer would want it written: what is published is stated as fact with the document it comes from, and what is not published is named as a question with no published answer.
Two published documents carry a large part of the answer, both effective 2 July 2026 and both from Agentic Visual Pty Ltd: the Privacy and data handling page, and the Terms of Service, which say they govern this website and the Visual Studio service. Between them they state what is collected, what it is used for, that customer content is hosted on Google Cloud infrastructure, how long several kinds of record are kept, your right to ask for access, correction or deletion, that you keep ownership of everything you upload, and that you may use the visuals you generate for your business purposes provided you review them first. Both are linked at the end of this page, and the sections in between say which parts of them answer which question.
Three things this site states everywhere also hold here. Studio produces communication visuals for your staff to review. It does not send, publish or share anything on your behalf, so a result reaches a client because a person on your side put it there. And your people remain responsible for professional judgment, product suitability, technical specification, customer commitments and final approval.
What is not published is named as such. Neither document states a position on whether customer material is used to train models, a security certification or audit report, an encryption arrangement, who inside Avisual can see a file, any team role or administrative control, a retention rule for uploaded drawings or for generated visuals, a self-service deletion path, or which providers process material during a Studio run. Those are carried below as open questions with a note in place of an answer, and the last section says how to ask about them before you upload anything.
What happens to the material you upload
v0.5 section 21 asks this section to cover collection, purpose, processing, storage, retention and deletion. The Privacy page answers most of that; the gaps it leaves are named after it.
A run has a shape this site already publishes: your staff member chooses a workflow, supplies the inputs that workflow declares, an agent team produces reviewable work, and your staff member decides whether the result is used. The Privacy page covers a good part of what happens to the material in between — what is collected, what it is used for, where it is hosted, how long several kinds of record are kept, and what you can ask for.
It does not cover all of it. Where the facts below run out, the questions that follow them are listed rather than answered, because a plausible-sounding data-handling sentence is believed, quoted into a procurement questionnaire, and repeated by Studio Consultant long after anyone remembers it was a guess.
- What this page means by your material
- The source a workflow asks for and your staff choose to supply for a run — a drawing, a room photograph, a product or material reference, an unfinished scene — together with the direction given with it and the output the run returns. Every fact and every open question below is about all of that, not only the uploaded file.
- What is collected when you use Studio
- The Privacy page states it under Visual Studio by name: your name, your email, and the content you upload to generate visuals — product images, room photos, drawings and plans. Separately, what you type to the Assistant on this website is collected so it can answer and so answer quality can be measured.
- What it is used for
- The Privacy page states the purpose: to deliver the service — generate the visuals you request and answer questions. Aggregate, de-identified usage data is used to measure and improve service quality. It also states that Avisual does not sell personal information. One further purpose in that page concerns Assistant conversations rather than Studio material: where a customer has agreed to share their contact details, conversation context is passed to the business they were talking with. It is about a conversation on a business's own channels, and the material you upload to Studio is not covered by it.
- Where customer content is hosted
- The Privacy page states that customer content is hosted on Google Cloud infrastructure. That names the provider, not a region: the Asia-Pacific processing described elsewhere on that page is about agent services run for businesses in Vietnam, and this page does not extend it to a Studio run.
- The retention rules that are published
- From the Privacy page: room photos shared to generate a visualization are kept only as long as needed to deliver it, unless you ask for them to be kept in your account; account data is kept while your account is active; conversation records are kept for up to twelve months; Assistant conversations stored on your own device are kept for seven days and can be cleared from the Assistant at any time.
- Your right to access, correction and deletion
- The Privacy page states that you can ask Avisual to access, correct or delete your personal information at any time, and gives privacy@avisual.au as the route. Where a conversation was with an agent run for a business client, it states the request is actioned together with that business, which controls the data.
- Retention for uploaded drawings, plans and generated visuals
- Not published yet. Read it against what is: the Privacy page classifies the product images, room photos, drawings and plans you upload to generate visuals as account data, and it publishes one rule for account data: it is kept while your account is active. So drawings and plans are already covered by that rule. What is not published is any rule specific to them, any period beyond the life of the account, and any retention rule at all for the visuals a run returns. This page does not extend the tighter room-photo rule to cover them either.
- A self-service deletion path, and what removal covers
- Not published yet. The right to request deletion is published; a self-service path inside the product, a timeframe for actioning a request, and exactly what removal covers are not. Ask before you upload material whose removal you need to be able to demonstrate.
- Service providers involved in a Studio run
- Not published yet. The Privacy page names Google Cloud for hosting and OpenAI for optional voice transcription in the website Assistant. It does not name the providers that process material during a Studio run, so this page names none either.
Whether your material trains a model
The question every design firm asks second, and the one neither published document answers.
This is the one place where the published documents come close enough to be misread. The Privacy page says aggregate, de-identified usage data is used to measure and improve service quality, and that personal information is not sold. Neither of those is a statement about whether the content you upload is used to train a model, and this page will not stretch them into one.
- Use of customer material for model training
- Not published yet. Neither the Privacy page nor the Terms takes a position on this in either direction, so this page states none. Treat it as unsettled and ask directly: an answer given to you is better than an assumption made for you.
- Third-party providers and their training terms
- Not published yet. This page does not name the providers involved in a Studio run and does not characterise their terms, because doing so would publish a position on their behalf as well as Avisual's.
Who owns the input and who may use the output
Both halves of this are contractual, and both are answered — in the Terms of Service rather than in marketing copy.
This is contractual ground, so the wording below stays close to the Terms' own rather than becoming a friendlier restatement of it. The Terms open by saying they govern this website and the Visual Studio service, and their content and generated-visuals sections are where an ownership question is actually answered.
- Rights in the material you upload
- The Terms of Service state that you keep ownership of everything you upload; that you grant Avisual the licence needed to process your content in order to provide the service; and that you are responsible for having the rights to the content you upload. That last clause matters most when the drawing or photograph is your client's rather than yours.
- Commercial use of the visuals you generate
- The Terms of Service state that you may use the visuals you generate for your business purposes, that visuals are AI-generated and should be reviewed before client-facing or commercial use, and that virtually staged or digitally furnished property images must be disclosed as such.
- Who holds title to a generated visual
- Not published yet. The Terms state what you may do with the visuals you generate; they do not state who owns them. Those are different questions, and this page answers only the one that is published. Ask if title rather than permitted use is what your contract depends on.
Security, access, administration, and the certification this page does not claim
The published documents name the legal frameworks Avisual handles personal information under. They describe no security control, and this section does not invent one.
A security section is where a page most often stops describing a product and starts describing an aspiration, usually in a font surrounded by badges. v0.5 section 21's visual direction says it plainly: no seals, no compliance badges, no certifications not actually held. The written equivalent is below — one published fact about the legal frameworks involved, and then the questions nobody has published an answer to.
- The legal frameworks named in the Privacy page
- The Privacy page states that Avisual handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and, for services delivered in Vietnam, Vietnam's personal data protection regulations under Decree 13/2023/ND-CP. That is a statement about the law being followed. It is not a certification, an audit outcome or an accreditation, and this page does not present it as one.
- Security certifications and audit reports
- Not published yet. Read this one before the others: neither published document names a security certification or an audit report, this page publishes none, and nothing here implies one. If your procurement process requires specific assurances, ask what can be provided today before you upload anything.
- How material is protected in transit and at rest
- Not published yet. Neither published document describes a transmission or storage protection, and this page names no standard, cipher or arrangement.
- Who can see your material
- Not published yet. Who inside Avisual can access material supplied for a run, and under what circumstances, is not published, and this page will not describe an access model that has not been approved.
- Team roles, administration and organisation data
- Not published yet. No team workspace, role, permission or administrative control is published in either document or anywhere on these Studio pages. How It Works carries the same items in the same state.
- Security contact and incident notification
- Not published yet. No incident notification commitment or dedicated security contact is published. Privacy requests go to privacy@avisual.au and general questions to hello@avisual.au; a business trust question is the route to a person about anything else.
Where the responsibility stays with your people
This is not a disclaimer attached to the product. It is how the product is designed, it is the same on every page of this site, and the Terms say it too.
Studio assists and automates repeatable visual work. Your people remain responsible for professional judgment, product suitability, technical specification, customer commitments and final approval.
In practice that means Studio does not approve a design, verify a dimension, produce construction documentation, or make a technical judgement about buildability, compliance or fitness for purpose. A visual is a communication artefact: no output on these pages establishes dimensional accuracy, technical approval or a colour-calibrated match against a physical product.
The Terms of Service put the same boundary in contractual terms: outputs are reviewable previews and decision support rather than assured representations of materials, measurements or installation results, they should be reviewed before you rely on them, and a virtually staged or digitally furnished property image must be disclosed as such. That last one is an obligation you take on, not a caveat Avisual takes on.
It also means Studio does not decide that a result is good enough. That judgement belongs to the person who owns the client relationship, which is why the review step is a stage in the operating model rather than a note underneath one.
What happens when a run fails or comes back wrong
A run can fail outright, and it can also return something that looks finished and is wrong in a way only a person notices.
Two failure modes are worth stating before you rely on this in front of a client. The first is a run that fails outright, which is visible and inconvenient. The second is a run that returns something plausible and wrong — a material reading as the wrong species, an element the source did not contain, a change nobody asked for — which is invisible until somebody who knows the job looks at it.
That second mode is why every workflow ends with a person reviewing the result against the source, and why these pages publish no success rate and present no output as verified. Adjusting the direction and running again is the normal shape of the work rather than a sign that something went wrong — a first run is not the expected number of runs. What a workflow does with an input it was not designed for is not described here, so the safe assumption is the one the review step already requires: check the result against the source before anything reaches a client.
- The service position stated in the Terms
- The Terms of Service state that, to the extent permitted by law, the service is provided as-is; that nothing in them excludes rights which cannot be excluded under the Australian Consumer Law; and that otherwise Avisual's total liability is capped at the amounts you paid in the twelve months before a claim. They are governed by the laws of Victoria, Australia.
- Uptime, success rate and support response
- Not published yet. No availability figure, success rate, failure rate, service level or support response time is published in either document or on these Studio pages, and this page states none.
Guest evaluation and business use are not the same thing
v0.5 section 21 asks this page to separate guest, paid and enterprise commitments. The Terms separate free from paid; the rest is not published.
Guest evaluation exists to settle one question: whether a relevant workflow does something useful on the kind of material you have. Business use is your own material, your own staff, and the same workflow run repeatedly until it is part of how the work gets done. They are different arrangements and the trust questions attached to them are different too.
A team or process pilot starts as a conversation about your process rather than as a button on this page, and a business trust question is the route to that conversation today. What differs between the arrangements beyond the fact below is not published, and the items below say so rather than implying that guest use is the more cautious option or that business use is the safer one.
- Free runs and paid allowances
- The Terms of Service state that free runs are for evaluation and are not an assured production allowance, and that paid plan allowances renew per billing period as described on the pricing page. They also require you to keep your account information accurate and your credentials secure.
- What is possible before you register
- Not published yet. Whether a run is possible without an account, and what an anonymous session would carry over if you later registered, is not stated in either published document or anywhere on these Studio pages.
- How data handling differs between evaluation and business use
- Not published yet. The published retention and rights statements do not distinguish evaluation from ongoing business use, and no separate business terms are published, so no difference is published either. This page will not describe one arrangement as more protective than the other.
- Team and process pilot commitments
- Not published yet. No commitment, term, duration or service level attached to a team trial or process pilot is published. A business trust question is the route to a person about one.
The documents themselves, and how to ask about what they do not cover
v0.5 section 21 asks for links to the detailed legal documents without making them the only answer. The sections above are the answer; these are the documents.
The sections above are deliberately the answer rather than a signpost to one — v0.5 section 21 asks that trust information not be hidden inside legal documents. The documents are still where the full text lives, and both are linked below, with their contact addresses.
For the questions neither document covers, ask before you upload rather than afterwards. That is a real recommendation rather than a polite one: those questions are genuinely open, and an answer given to you directly is the only one available today.
- The published documents and their contacts
- Privacy and data handling, and Terms of Service, both from Agentic Visual Pty Ltd (ABN 56 697 691 142) and both effective 2 July 2026. Privacy requests and questions go to privacy@avisual.au; questions about the Terms go to hello@avisual.au. The Terms state that material changes are posted on that page with a new effective date.
- A data processing agreement and security documentation
- Not published yet. The Privacy and Terms pages are general to the website and the Visual Studio service. A data processing agreement, a security pack, or documentation written about how a specific workflow handles a specific kind of material is not published, and a procurement process that requires one should ask before uploading.
- Review date and accountable owner for this page
- Not published yet. v0.4 section 23.5 asks important pages to carry visible update information and an accountable owner. Neither has been assigned for this page, and inventing a last-reviewed date would be the same failure as inventing a retention period.
Privacy and data handling
The full text behind the collection, purpose, hosting, retention and rights facts above, including the sections on the website Assistant and on agent services run for business clients.
Read the Privacy pageTerms of Service
The full text behind the ownership, commercial-use, free-versus-paid and liability facts above, including acceptable use and the governing-law position.
Read the Terms of ServiceAsk a business trust question
The route to a person about anything neither document covers: model training, security assurances, internal access, team administration, retention for drawings and outputs, or team and pilot requirements. The link records that you arrived from this page with a trust question; you still have to type the question itself.
Ask a business trust questionReview pricing
What each usage arrangement costs, separately from what each one commits to. The Terms cover free runs and paid allowances; the pilot commitments remain a pending item above.
Review pricingSee how Studio runs a job
The five-step operating model, the three roles, and the point at which your staff member decides whether a result is used. That page sends every data-handling question back to this one.
See how Studio worksWhat Studio does not do
The limits are part of the product. Read them before you plan work around Studio.
- Every fact on this page comes from Avisual's published Privacy or Terms pages, both linked above, or from what this site already publishes about how a run works. Where a question is marked not published, this page does not answer it in any other wording.
- The Privacy page publishes what is collected, what it is used for, that customer content is hosted on Google Cloud infrastructure, retention rules for room photos, account data and conversation records, and your right to ask for access, correction or deletion.
- Neither published document states a model-training position, a security certification, an encryption arrangement, who inside Avisual can see your material, any team role or administrative control, a retention rule for uploaded drawings or generated visuals, or a self-service deletion path. This page states none of them either.
- The Terms of Service state that you keep ownership of everything you upload and that you may use the visuals you generate for your business purposes after reviewing them. They do not state who holds title to a generated visual, and this page does not.
- Studio produces communication visuals for review. It does not send, publish or share anything on your behalf.
- Studio assists and automates repeatable visual work. Your people remain responsible for professional judgment, product suitability, technical specification, customer commitments and final approval.
Choose your next step
Each route below produces something you can look at and judge.